Refund policy

Returns & Refunds Policy

Returns

We offer a 30-day return policy. You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be unused, unworn, in their original condition, with all tags attached, and returned in their original packaging. Proof of purchase is required for all returns.

To initiate a return, please contact us at ayman.mansoor@gmail.com. Once your return request is approved, we will provide detailed return instructions. Returns sent without prior authorization will not be accepted.

For any questions regarding returns, please contact us at ayman.mansoor@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can assess the issue and arrange an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products

  • Perishable goods

  • Personal care and hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Sale or clearance items

  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us before initiating the process.

Exchanges

To receive a different size, color, or product, we recommend returning the original item and placing a new order once the return has been approved. This ensures the fastest processing and availability.

European Union Customers

For orders delivered within the European Union, customers have the right to cancel or return their order within 14 days of receipt without providing a reason.

Returned items must be unused, unworn, in their original condition, with tags attached and original packaging included. Proof of purchase is required.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at ayman.mansoor@gmail.com